Delivering high-quality care and ensuring the best patient outcomes and safety levels should be the goal of all health care providers. However, these can only be achieved if staff are able and encouraged to work to the best of their abilities. Leaders play a crucial role in creating a culture that drives good staff and patient experience and, in turn, quality across the system.

In this context, this session will:

• help to provide understanding about the relationship between working culture and high-quality patient care
• explore how leaders can create a safe and supportive work culture that drives quality
• discuss how a culture of quality can improve staff wellbeing and resilience
• provide insight into how successful quality-improvement strategies place a strong focus on staff engagement and staff experience.